Detangle first, wash with a shampoo and make twists with a little amount of Dewfine.
No, curl envy does not work with leave-in.
Yes
We can customize for you a product based on your hair type
Yes
Yes
Find out what product you used and caused that reaction and see a doctor if it is too serious.
NO they are vegan and are not tested on animals.
Men can use the products.
They are 100% vegan
They are very safe for pregnancy.
Keep in a cool dry place and well covered.
Leave-in takes about 1-2 months, gel is used for 2 wash’n’gos.
If it doesn’t work for you, try a different formulation customized for you. But I guarantee you they will work just depending on how you use them.
No we only use abit of non-toxic preservatives on 1-2 products.
Yes they are safe for kids because they are plant-based.
Yes, but only a few works the curling gel doesn’t.
Worldwide.
Free shipping for order more than: 10 packages and 1 package free shipping.
Nairobi $15, Lagos $53, UK $65, NYC $68, Australia $68 Yes, in Africa each country has a different price. Like within East Africa the price is $15, Outside East African it is $53-$55, in Europ, $65-$68, Australia $68-$70, US $68-$70.
It takes 2-3 weeks
You will get a tracking number to see where it has reached until delivered
Yes, based on your country’s policies.
We use the postal office which is the cheapest, DHL is more expensive.
That should be within 2-5 days after placing the order.
Yes
Yes it is available.
No, once shipped there are no delays unless holidays come before shipping.
Goods once bought and damaged can be returned within 24 working days and a refund will be made after filing a complaint.
We can only return unopened, unused, expired before shipping and wrong order.
Send us an email stating the reasons for the return or if you’d like to exchange with a new one. We will then provide you with a shipping label for returning the product after receiving and confirmation of the product in the same condition, then we will refund the full amount paid for the product within 7-14 business days.
The client and us share the shipping cost.
7-14 working days
Yes, you can swap product instead of refund and we can deduct or add the amount to make the difference
Send us an email stating the reasons for the return or if you’d like to exchange with a new one. We will then provide you with a shipping label for returning the product after receiving and confirmation of the product in the same condition, then we will refund the full amount paid for the product within 7-14 business days.
Yes, once a product is opened and used it can not be returned and some products that are marked as final sale can not be returned.
Yes, we give a 15% discount on restocking for returns.
Yes.
Credit Card, Momo, Bank transfers, mobile money within Africa and Momo pay.
Mobile money number
Airtel: +256 751 95 7033
MTN: +256 783 66 6155
Yes, after buying more than 5 times we accept buy-now-pay later up to 2 packages per each purchase.
No, we display our prices in USD and UGX.
Yes, the conversion rates may add a little when making payments but not after purchase. For example the dollar rates to other currencies.
Got a promo code? Just add your items to the cart, and you’ll see a “Coupon code” field at the bottom of your cart page. Pop your code in there, hit “Apply coupon,” and your discount will be applied automatically!
Yes, your payment details are completely safe with us. All transactions are processed securely, so you can shop with confidence!
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At the moment we’re unable to split payments across multiple methods; each order needs to be completed with a single payment method
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9am – 5pm
We respond instantly.
No, we only communicate in English for now.
Contact us on this email orders@bgmnaturals.com
You can share on your social media and tag us or send us an email to be featured or share directly on our email attached with the pictures.
Creating an account makes life easier! ,Next time you shop, your address is already saved so checkout takes no time at all. You can also keep an eye on your orders and update your details whenever you need to. Simple, quick, and all in one place!
On the Account page, you’ll see the login form right there. Just enter your username and password, and you’re in.
No worries, Just click the “Lost your password?” link on the login page, enter your email, and we’ll send you a link to reset it. Check your spam folder if you don’t see it within a few minutes!
From your account, just click on either “Addresses” to update your shipping and billing info, or “Account Details” to change your name, email, or password. Easy!
Just click on “Orders” in your account dashboard, and you’ll see everything you’ve ordered with us.
Yes
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